Image & Video APIs

Asset management troubleshooting and tips

Last updated: Jan-19-2026

This section provides troubleshooting guidance and useful tips related to programmatic image and video asset management.

These topics answer questions that are commonly asked by actual Cloudinary customers.

Page Description
How can I download my account's resources? Learn about the different methods to download assets from your Cloudinary account, including using the API, CLI, backups, ZIP archives, or the Media Library UI.
Why shouldn't I use underscore within folder names? Learn why underscores in folder names can cause ambiguity and broken URLs, and best practices to prevent these issues.
How can I get the size or dimensions of an image by its public ID? Learn multiple methods to retrieve image and video dimensions, including via API responses, Admin API queries, and the Console UI.

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