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Assets Admin troubleshooting and tips
Last updated: Jun-11-2026
This section provides troubleshooting guidance and useful tips related to Assets administration.
These topics answer questions that are commonly asked by actual Cloudinary customers.
| Page | Description |
|---|---|
| Common Media Library errors | Troubleshooting common errors encountered when using the Media Library to navigate and manage folders and assets. |
| How can I setup 2FA if my mobile phone's primary camera doesn't work? | How to work around the Google Authenticator limitation when your phone's primary camera isn't functional. |
| How to export asset details to CSV | Learn multiple methods to export asset details from your Cloudinary account to CSV format, including apps, CLI, and custom API solutions. |
| Does Cloudinary support adult (NSFW) content? | Learn about Cloudinary's policy on adult/NSFW content and how to use moderation tools to detect and remove such content from your account. |
| Why can't I sign up or be added as a user to a Cloudinary account with my current email address? | Resolves the "Has already been taken" or "This email already exists" error when attempting to create a new account or add a user to an existing account with an email that's currently associated with another Cloudinary account. |
| What does "Pending" mean in the user's status section? | Understand what the pending status means for users and how to resend verification emails. |
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